Warranty Information

Warranty Information – The Smartphone Doctor

At The Smartphone Doctor in Springfield, MO, we stand behind the quality of our repairs and the parts we use. Every repair comes with a warranty for your peace of mind, ensuring that you leave our shop confident in the work we’ve done.

Screen Repair Warranty

Premium OLED Screens (“Best” option): Covered by a lifetime functionality warranty. If the screen ever malfunctions due to part defects or our workmanship, we’ll replace it at no cost.
Standard LCD Screens (“Good” option): Covered by a 30-day functionality warranty.

Please note: Warranty coverage applies only to the function of the part we replaced. Accidental damage, physical damage, or liquid damage are not covered.

Battery & Other Repairs

All batteries and non-screen repairs (charging ports, speakers, buttons, etc.) are covered by a 1 year warranty against defects in parts and workmanship.

Exclusions

Our warranty does not cover:

New cracks, breaks, or damage caused by drops, pressure, or impacts
Water or liquid exposure
Tampering with the device after repair
Issues unrelated to the original repair service

Why Choose The Smartphone Doctor?

Locally owned and trusted repair shop in Springfield, MO
Hundreds of 5-star reviews from happy customers
Transparent warranty policies with no hidden fine print
Friendly technicians who stand behind their work

If you experience any issues covered by our warranty, simply bring your device and original receipt back to our shop at 4131 S National Ave, Springfield, MO, and we’ll take care of it.

Our Springfield, MO Customers’ Reviews:

What Our Customers Are Saying

      EXCELLENT  
   Based on 1150 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Trevor Page 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had an overheating issue with my PS5 fixed in just a couple hours. Highly recommend.

Owner's reply
Thanks Trevor! We're glad we could fix your PS5 overheating issue quickly and that you're happy with the service. We appreciate the recommendation and are here if you need anything else.
  
 
      Posted on Google  
   
   Kay Rogers 
 
 
 
 Trustindex verifies that the original source of the review is Google. Trustworthy and nice to deal with

Owner's reply
Thank you so much for the kind review, Kay. We're thrilled you found us trustworthy and pleasant to work with. We appreciate your support and look forward to serving you again.
  
 
      Posted on Google  
   
   Rachael Upchurch 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick and knowledgeable!
  
 
      Posted on Google  
   
   JT Goins 
 
 
 
 Trustindex verifies that the original source of the review is Google. Easy and smart
  
 
      Posted on Google  
   
   Cheri Goodwin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great work!  Honest and dependable.  Phone was ready when they said it would be.  Definitely will be using them again!

Owner's reply
Thank you so much, Cheri! We're thrilled you found our service honest and dependable and that your phone was ready when promised. We appreciate your trust and look forward to helping you again.
  
 
      Posted on Google  
   
   Christene Bates 
 
 
 
 Trustindex verifies that the original source of the review is Google. They worked on my iPad and did a great job. Plus sold me another one for a great price. Very thorough, and so honest. I really appreciate them. I left an iPhone with them to work on. I will definitely recommend them to anyone who is having problems with their phone or tablet

Owner's reply
Thank you so much for the wonderful review, Christene. We’re glad we could get your iPad fixed and that you found a great deal on another one. We appreciate your trust in leaving your iPhone with us and your recommendation to others. It means a lot to be described as thorough and honest, and we look forward to helping you or anyone you send our way in the future.
  
 
      Posted on Google  
   
   Cody Ward 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ethan was quick to repair my game console, same day, took about 2 hrs and I was back on the road. Very chill and nice people work there.

Owner's reply
Thanks for the great review, Cody. We're glad Ethan was able to get your console repaired the same day and that you're back in the game. I'll pass your kind words along to Ethan and the team. We appreciate you choosing us and hope to help again if you need anything.
  
 
      Posted on Google  
   
   Kody Whiles 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very nice and good at what they do, I will be using them for my future needs

Owner's reply
Thank you, Kody! We appreciate your kind words and are glad you were pleased with our work. We look forward to helping with your future needs whenever you need us.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more