FAQs

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Frequently Asked Questions (FAQ) – The Smartphone Doctor

Do you offer same-day repairs?

Yes! Most phone, tablet, and computer repairs — including iPhone screen replacements and battery swaps — can be completed the same day. Some complex repairs (like board-level data recovery work or special-order parts) may take longer, but we’ll always give you an estimated turnaround time and get parts ordered in via UPS Overnight Air delivery on our dime!

What devices do you repair?

We service a wide range of electronics, including:

• iPhones and Android phones (Samsung, Google Pixel, etc.)
• iPads and Samsung Galaxy Tabs
• MacBooks and Windows laptops
• Game consoles (PlayStation, Xbox, Nintendo Switch)
• Apple Watches

If it has a screen or charging port, chances are we can repair it.

Do you use original parts?

We use only high-quality replacement parts. For iPhones, we offer both standard LCD screens (affordable “Good” option) and premium OLED screens (lifetime warranty “Best” option). All parts are backed by our functionality warranty.

What warranty do you provide?

• Premium OLED iPhone screens – Lifetime functionality warranty
• Standard LCD iPhone screens – 30-day functionality warranty
• Batteries & other repairs – 1 year warranty
  Accidental damage, liquid damage, and new cracks are not covered. See our Warranty Information page for details.

How much will my repair cost?

Prices vary depending on the device and type of repair. We’ll always provide an upfront quote before starting work — no surprises.

Do I need an appointment?

Walk-ins are always welcome and no appointments are ever needed for a repair. However, for faster service, you can call ahead to check part availability or schedule a repair if you’re in a pinch for time!

Where are you located?

We’re located at:
📍 4131 S National Ave, Springfield, MO right beside Braum’s
Serving Springfield, Battlefield, Republic, Nixa, and the greater Ozarks area.