FAQs

Frequently Asked Questions (FAQ) – The Smartphone Doctor

Do you offer same-day repairs?

Yes! Most phone, tablet, and computer repairs — including iPhone screen replacements and battery swaps — can be completed the same day. Game Console HDMI Port Replacement services are also same-day (we get a ton of these! – no waiting 1-2 weeks here to get your system back up and running!)

Some complex repairs (like board-level data recovery work or special-order parts) may take longer, but we’ll always give you an estimated turnaround time and get parts ordered in via UPS Overnight Air delivery on our dime!

What devices do you repair?

We service a wide range of electronics, including:

iPhones and Android phones (Samsung, Google Pixel, Motorola.)
iPads and Samsung Galaxy Tabs
MacBook and iMac computers
Game consoles (PlayStation, Xbox, Nintendo Switch)
Apple Watches
Soldering Work

If it has a screen or charging port, chances are we can repair it.

Do you use original parts?

We use only high-quality replacement parts. For iPhones, we offer both standard LCD screens (affordable “Good” option) and premium OLED screens (lifetime warranty “Best” option). All parts are backed by our functionality warranties.

What warranty do you provide?

Premium OLED iPhone screens and HDMI Ports – Lifetime functionality warranty
Standard LCD iPhone screens – 30-day functionality warranty
Batteries & other repairs – 1 year warranty
Accidental damage, liquid damage, and new cracks are not covered. See our Warranty Information page for details.

How much will my repair cost?

Prices vary depending on the device and type of repair. We’ll always provide an upfront quote before starting work — no surprises.

Do I need an appointment?

Walk-ins are always welcome and no appointments are ever needed for a repair. However, for faster service, you can call ahead to check part availability or schedule a repair if you’re in a pinch for time!

Where are you located?

We’re located at:
📍 4131 S National Ave, Springfield, MO right beside Braum’s
Serving Springfield, Battlefield, Republic, Nixa, and the greater Ozarks area.

Our Springfield, MO Customers’ Reviews:

What Our Customers Are Saying

      EXCELLENT  
   Based on 1150 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Trevor Page 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had an overheating issue with my PS5 fixed in just a couple hours. Highly recommend.

Owner's reply
Thanks Trevor! We're glad we could fix your PS5 overheating issue quickly and that you're happy with the service. We appreciate the recommendation and are here if you need anything else.
  
 
      Posted on Google  
   
   Kay Rogers 
 
 
 
 Trustindex verifies that the original source of the review is Google. Trustworthy and nice to deal with

Owner's reply
Thank you so much for the kind review, Kay. We're thrilled you found us trustworthy and pleasant to work with. We appreciate your support and look forward to serving you again.
  
 
      Posted on Google  
   
   Rachael Upchurch 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick and knowledgeable!
  
 
      Posted on Google  
   
   JT Goins 
 
 
 
 Trustindex verifies that the original source of the review is Google. Easy and smart
  
 
      Posted on Google  
   
   Cheri Goodwin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great work!  Honest and dependable.  Phone was ready when they said it would be.  Definitely will be using them again!

Owner's reply
Thank you so much, Cheri! We're thrilled you found our service honest and dependable and that your phone was ready when promised. We appreciate your trust and look forward to helping you again.
  
 
      Posted on Google  
   
   Christene Bates 
 
 
 
 Trustindex verifies that the original source of the review is Google. They worked on my iPad and did a great job. Plus sold me another one for a great price. Very thorough, and so honest. I really appreciate them. I left an iPhone with them to work on. I will definitely recommend them to anyone who is having problems with their phone or tablet

Owner's reply
Thank you so much for the wonderful review, Christene. We’re glad we could get your iPad fixed and that you found a great deal on another one. We appreciate your trust in leaving your iPhone with us and your recommendation to others. It means a lot to be described as thorough and honest, and we look forward to helping you or anyone you send our way in the future.
  
 
      Posted on Google  
   
   Cody Ward 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ethan was quick to repair my game console, same day, took about 2 hrs and I was back on the road. Very chill and nice people work there.

Owner's reply
Thanks for the great review, Cody. We're glad Ethan was able to get your console repaired the same day and that you're back in the game. I'll pass your kind words along to Ethan and the team. We appreciate you choosing us and hope to help again if you need anything.
  
 
      Posted on Google  
   
   Kody Whiles 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very nice and good at what they do, I will be using them for my future needs

Owner's reply
Thank you, Kody! We appreciate your kind words and are glad you were pleased with our work. We look forward to helping with your future needs whenever you need us.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more